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AXIS Novae Integration Offers Opportunity to Go Live with Enhanced DOCOsoft Claims Management System

20 December 2018

London, 20th December 2018 – Global specialty lines insurer Axis Capital, has integrated recently acquired Novae Syndicate 2007 into claims technology specialist DOCOsoft’s claims management system (CMS). This went live on the 10th December, significantly increasing the claims handler user base on the CMS.

The multi-award winning claims system, which supports full ECF2 Write Back functionality, was delivered within budget and according to plan. The CMS integrates both claims teams’ claims and document management systems, which connect seamlessly with the market wide Electronic Claims File (ECF) and Insurers Market Repository (IMR).

Graham Sheppard who heads up DOCOsoft’s London office said: “DOCOsoft’s key objective was to ensure that AXIS could handle Novae Syndicate 2007 claims from the 1st January 2019, which was achieved to the satisfaction of both parties. In addition, DOCOsoft delivered an upgrade to the latest Version 8 of the CMS, which is also able to connect with the Lloyd’s Brussels Subsidiary Syndicate (LBS), and includes a number of bespoke enhancements and a Sanctions Checking tool.

“DOCOsoft completed its full analysis phase early in June 2018 and the client liked our approach to separate analysis from the project as it enabled accurate scoping, costing and scheduling. New users quickly became familiar with the technology and benefited from our on site Project Manager who assisted the claims team to ensure that the system went live with very few issues. Phase 2 of the CMS enhancement is due for April 2019 to deliver additional modules.”

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