All our solutions are supported by their software authors. We provide an unrivalled service to our customers with support based on the Japanese approach of "okyaku-sama wa kami-sama desu" which governs our polite and efficient customer service approach. We provide telephone support during business hours and, if requested to do so, on-site support.
Support Team
Our Software Development Centre is staffed by engineers who have been trained in state-of-the-art software development systems. Their focus is on emerging opportunities for applications of our products. DOCOsoft will provide telephone support during business hours and, if needed, on-site support. The maintenance and support contract covers areas such as:
- Functionality problems.
- How a particular function is carried out.
- Bug fixes.
- Version upgrades.
- Service Packs/Patches.